Returns and Exchange Policy
We do our very best to make your experience with us as wonderful as possible. By making a purchase you agree to our return policy below:
Size exchanges from us to you are 100% FREE! The exchange must be postmarked within 30 days from the day you received your order.
We do not pay for return shipping labels on exchanges. However, we do pay for the shipping when we send the item back to you!
Only one exchange per item per order will be accepted.
Please submit your exchange here: email@example.com
Our return policy period lasts 30 days. If 30 days have gone by since the day you received your order, unfortunately, we are unable to offer you a refund or exchange. The return must be postmarked before the 30 day period ends or the return will not be processed.
To be eligible for a return, your item must be unused and in the same condition that you received it. Items that are washed or dirty will not be exchanged or refunded.
Shipping costs are non refundable.
You may submit your return here: firstname.lastname@example.org
Special Note: We cannot accept seasonal items for returns for refund. However, we are happy to provide size exchanges for seasonal items according to our normal size exchange policy.
We stand by our products! If you get your item and it is damaged/or defective, you must send us an email or call us within 7 days of receiving your item for another item to be sent in place of it. This is 100% free and on us!
(Items will always be marked as such on the listing)
Final Sale Items
Limited Edition Items
Seasonal Items: non-returnable for refund only. Size exchanges accepted.
Lost or stolen packages
If the tracking says "delivered" and you did not receive it please contact USPS to see if they can find it. We recommend checking with neighbors as well.
If you still cannot find your package, please contact us and we're happy to help.